Reshaping the work experience A fascinating project launched in July 2020
This project has been designed with VPHR from different business lines in July 2020 and launched within BNP Paribas in September 2020, in order to fully understand the challenges of remote & hybrid work.
It has reached over 12.000 participants within BNP Paribas (WM, AM, RE, IRB headquarter & Bank of the West, Spain territory, over a six months period with 4 data collections from September 2020 to February 2021. Being ahead of the hybrid work trend, this research project was one of the very first to address this key issue on such a global scale and has been rewarded by a prestigious award from the Academy of Management [link?].
How does hybrid work influence employees' work experiences regarding team cohesion, performance, well-being and engagement?
Methodology and milestones
An online questionnaire was administrated 4 times (Sept, Nov, Jan, March) in 3 different languages (English, French, Spanish) with 1000 to 4000 answers.
This methodology enables to follow the changes at hand in a situation that has been evolving throughout the project.
- First two waves analysed in Q2 2021
- Global results will be delivered in Q3 2022
- Marie-Colombe Afota (Université de Montréal)
- Emmanuelle Léon (ESCP, Paris campus)
- Ariane Ollier-Malaterre (UQAM)
- Yannick Provost-Savard (UQAM)
Research keytake aways
Productivity is on the rise, due to reduced transportation time (often devoted to work). The number of working hours is similar when employees are on-site or remote.
One-third of the participants consider that physical presence at the office remains a signal of their engagement, which will be taken into account for their promotion.
When companies value physical presence, teleworkers try to compensate their absence by being available outside working hours. Availability off-site has replaced visibility on-site. This trend is stronger in countries where employment is less protected.
Attention points: Informal networking/ exposition, Identification of weak signals, Professional mobility.
12 Research projects from the Reinventing Work Chair
By bringing together academics and professionals, the Chair facilitates renewed theoretical and practical views of the following key topics:
- Reshaping the work experience
- The role of agility to organise and change work
- Measuring the paradox of flexible working
- Psychological contract and new work relationships
- HR & digitalisation
- Talent sharing as a new development tool
- Technology-enabled interviews
- Shifts in expertise in the data science era
- Managing in geographically dispersed virtual organisations
- Virtual teams and well-being
- Meaning of work and self-organisation
- New contact centres & hybrid work (coming soon)
Shared research outputs / Awards and articles
"Work-From-Home Adjustment in the COVID-19 Pandemic: The Role of Psychological Climate for Face Time“
- Awarded the price of best paper with international implications by the Academy of Management [link]
- Currently under review at The International Journal of Human Resource Management [link]
"To demonstrate their commitment, teleworkers are making themselves more available than ever”, The Conversation, 2021
- Participation to a podcast on The Conversation UK [link]
BNP Paribas internal ecosystem
BNPP testimony regarding the results/takeaways
In-depth analysis of the results has been performed through a partnership with Towers Watson Willis, giving each entity the possibility to better understand their results.
SHM programme workshops.
Conference cycle on new ways of working, remote management and hybrid work.
"This research project has been very conclusive and helpful for us as HR professionals. It has indeed been realized on a large perimeter enabling to gather a wide range of data. It offered us the opportunity to better understand
underlying trends, identify weak signals and anticipate the impacts on our behaviours. This research project gives us strong orientations about needed adaptations on each of the 4 pillars of Smartworking programme, connecting
Claire Maldera, Head of Human Resources, BNP Paribas Wealth Management