Journal Article

2011

HAENLEIN, M., A. KAPLAN

The abandonment of unprofitable customer relationships: An analysis of emotional reactions

ADVANCES IN CONSUMER RESEARCH, 2011, vol. Vol .38, Issue 1

Journal Article

2011

KAPLAN, A., M. HAENLEIN

The early bird catches the news: Nine things you should know about micro-blogging

BUSINESS HORIZONS, 2011, vol. Vol. 54, Issue 2, pp. pp. 105-113 9 p.

Journal Article

2011

HAENLEIN, M., A. KAPLAN

The Influence of Observed Heterogeneity on Path Coefficient Significance : Technology Acceptance within the Marketing Discipline

JOURNAL OF MARKETING THEORY AND PRACTICE, 2011, vol. Vol. 19, Issue 2, pp. pp. 153-168 16 p.

Paper presented in a Conference

2011

HAENLEIN, M., A. M. KAPLAN

The Parting of the Ways: Emotional and Behavioral Reactions in Response to Alternative Customer Divestment Strategies

in Proceedings of the American Marketing Association (AMA), 2011, San Francisco, United States

Journal Article

2011

KAPLAN, A., M. HAENLEIN

Two hearts in three-quarter time: How to waltz the social media/viral marketing dance

BUSINESS HORIZONS, May 2011, vol. Vol. 54, Issue 3, pp. pp. 253-263 11 p.

Journal Article

2010

HAENLEIN, M., A. KAPLAN

An empirical analysis of attitudinal and behavioral reactions toward the abandonment of unprofitable customer relationships

JOURNAL OF RELATIONSHIP MARKETING, 2010, vol. Vol. 9, Issue 4, pp. pp. 200-228 29 p.

Paper presented in a Conference

2010

KAPLAN, A. M., M. HAENLEIN

Investigation of differences in diffusion between positive and negative Word-of-Mouth

in Proceedings of the Association for Consumer Research Conference, 2010, Jacksonville, United States

Paper presented in a Conference

2010

HAENLEIN, M., A. M. KAPLAN

Les enjeux émotionnels liés à la mise à l'écart des clients non-profitables : compassion ou auto-satisfaction ?

in Actes du 26ème Congrès de l'Association Française du Marketing (AFM), 2010, Le Mans, France

Paper presented in a Conference

2010

HAENLEIN, M., A. M. KAPLAN

The abandonment of unprofitable customer relationships: An analysis of emotional reactions

in Proceedings of the Association for Consumer Research Conference, 2010, Jacksonville, United States

Conference Presentations

2010

KAPLAN, A. M., M. HAENLEIN

The birds are tweeting ? and so am I: An essay on the use and potential of Twitter and micro-blogging

Annual International Conference on Marketing

Looking for someone else ?
ESCP faculty directory