Janina Garbas is an Assistant Professor of Marketing at ESCP Business School.

Janina’s research and teaching focus on the intersection of consumer behaviour, marketing, and technology. Her work delves into consumer responses to marketing activities, with a particular emphasis on influencer and social media marketing, digital technologies, and digital business models. She also explores issues related to consumer vulnerability and well-being. Methodologically, she mainly uses quantitative-empirical approaches, employing laboratory and field experiments and analysing unstructured data (e.g., text analysis). Her research has been published in leading journals such as the Journal of the Academy of Marketing Science, Psychology and Marketing, and Internet Research.

Janina was selected as a runner-up for the 2023 EMAC/Enginius Doctoral Dissertation Competition and the 2023 SERVSIG Best Dissertation Award. Moreover, Janina and her co-authors were honoured with the 2024 SERVSIG Best Paper Award.

Beyond her research, Janina contributes to the academic community as an editorial board member of the Journal of Business Research and as an ad-hoc reviewer for the Journal of Service Research and the Journal of Service Management.

She holds a PhD from the University of Passau and was a postdoctoral researcher at RWTH Aachen University.

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5 publications

Academic Articles

2025

WENTZEL, D., A. MINET, S. RAFF, J. GARBAS

How Remote Work Changes Design Thinking

MIT SLOAN MANAGEMENT REVIEW

Academic Articles

2024

MINET, A., D. WENTZEL, S. RAFF, J. GARBAS

Design thinking in physical and virtual environments: Conceptual foundations, qualitative analysis, and practical implications

TECHNOLOGICAL FORECASTING AND SOCIAL CHANGES

Academic Articles

2023

GARBAS, J., S. SCHUBACH, M. MENDE, M. L. SCOTT, J. H. SCHUMANN

You want to sell this to me twice!? How perceptions of betrayal may undermine internal product upgrades

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 51, 286-309

Academic Articles

2023

GARBAS, J., M. BLAUROCK, Z. ATES, M. BÜTTGEN

How can customers cope with cognitive demands of professional services? The role of employee coping support

PSYCHOLOGY AND MARKETING, 40(5), 867-887

Academic Articles

2023

GALANDE, A. S., F. MATHMANN, C. ARIZA-ROJAS, B. TORGLER, J. GARBAS

You are lying! How misinformation accusations spread on Twitter

INTERNET RESEARCH, 33 (5), 1907-1927