Journal Article

2025

CARRILHO, M. G., D. COSTA PINTO, R. WAGNER, H. GONZALEZ JIMENEZ, K. AKDIM

The Feeling Skills Gap: The Role of Empathy in Voice-Driven AI for Service Recovery

JOURNAL OF BUSINESS RESEARCH, 2025, vol. 201

ESCP Impact Papers

2024

GONZALEZ JIMENEZ, H.

AI service robots in the marketplace: A human-centric approach

2024, ESCP Impact Papers

Paper presented in a Conference

2024

VOYER, B., G., R. RAHAJASON, H. GONZALEZ JIMENEZ, C. GASTON-BRETON

Beyond Adoption: Motivations to Continuous Chatbot Usage

in Annual Conference, 2024, Hobart, Australia

Journal Article

2024

GONZALEZ JIMENEZ, H., D. COSTA PINTO

Can AI Robots Foster Social Inclusion? Exploring the Role of Immersive Augmentation in Hospitality

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2024, vol. 36 (11), pp. 3889-3905

Paper presented in a Conference

2024

WAGNER, R., M. G. CARRILHO, D. COSTA PINTO, H. GONZALEZ JIMENEZ, K. AKDIM

Does Smart Service Recovery Harm Customer Orientation? A Feeling Economy Perspective

in European Marketing Academy Conference (EMAC), 2024, Bucharest, Romania

Journal Article

2024

OVERALL, J., H. GONZALEZ JIMENEZ

Transitioning toward total equality: a theory of hybridisation and natural selection

WORLD REVIEW OF ENTREPRENEURSHIP, MANAGEMENT AND SUSTAINABLE DEVELOPMENT, 2024, vol. 20 (5), pp. 554–581

Paper presented in a Conference

2023

WAGNER, R., H. GONZALEZ JIMENEZ, D. COSTA PINTO, K. AKDIM

Is Artificial Intelligence Threatening Our Self-Continuity? A Temporal Appraisal and Feeling Economy Perspective

in Global Marketing Conference (GMC), 2023, Seoul, Korea, Democratic People's Republic of

Journal Article

2023

GIROUX, M., J. PARK, J. -E. KIM, Y. K. CHOI, J. C. LEE, K. SEONGSEOP, S. JANG, H. GONZALEZ JIMENEZ, J. KIM

The Impact of Communication Information on the Perceived Threat of COVID-19 and Stockpiling Intention

AUSTRALASIAN MARKETING JOURNAL, 2023, vol. 31 (1), pp. 60-70

Journal Article

2022

KIM, J., J. PARK, J. LEE , K. SEONGSEOP, H. GONZALEZ JIMENEZ, J. LEE, Y. K. CHOI, J. C. LEE, S. JANG, D. FRANKLIN , M. T. SPENCE, R. MARSHALL

COVID-19 and Extremeness Aversion: The Role of Safety Seeking in Travel Decision-Making

JOURNAL OF TRAVEL RESEARCH, 2022, vol. 61(4), pp. 837-854

Journal Article

2022

PARK, J., J. KIM, K. SEONGSEOP, B. , G. VOYER, C. KIM, B. SUNG, H. GONZALEZ JIMENEZ, F. FASTOSO, Y. K. CHOI, S. YOON

The Impact of COVID-19 on Consumer Evaluation of Authentic Advertising Messages

PSYCHOLOGY AND MARKETING, 2022, vol. 39(1), pp. 76-89

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