Journal Article

2014

KAPLAN, A. M., M. HAENLEIN

Collaborative projects (social media application): About Wikipedia, the free encyclopedia

BUSINESS HORIZONS, 2014, vol. 57(5), pp. 617-626

Journal Article

2013

MALTHOUSE, E. C., M. HAENLEIN, B. SKIERA, E. WEGE, M. ZHANG

Managing Customer Relationships in the Social Media Era

JOURNAL OF INTERACTIVE MARKETING, November 2013, vol. Vol. 27, Issue 4, pp. pp. 270-280, 11 p.

Journal Article

2013

HAENLEIN, M.

Social Interactions in Customer Churn Decisions: The Impact of Relationship Directionality

INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING, September 2013, vol. Vol. 30, Issue 3, pp. pp. 236-248 13 p.

Journal Article

2013

HAENLEIN, M., B. LIBAI

Targeting Revenue Leaders for a New Product

JOURNAL OF MARKETING, May 2013, vol. Vol. 77, Issue 3, pp. pp. 65-80 16 p.

Journal Article

2012

KAPLAN, A., M. HAENLEIN

Social media: back to the roots and back to the future

JOURNAL OF INFORMATION TECHNOLOGY, 2012, vol. 14(2), pp. 101-104

Journal Article

2012

HAENLEIN, M., A. KAPLAN

The Britney Spears universe: Social media and viral marketing at its best

BUSINESS HORIZONS, 2012, vol. 55(1), pp. 27-31

Journal Article

2012

HAENLEIN, M., A. M. KAPLAN

The impact of unprofitable customer abandonment on current customers' exit, voice, and loyalty intentions: An empirical analysis

JOURNAL OF SERVICES MARKETING, 2012, vol. 26(6), pp. 458-470

Journal Article

2011

HAENLEIN, M.

A social network analysis of customer-level revenue distribution

MARKETING LETTERS, 2011, vol. Vol. 22, Issue 1, pp. pp. 15-29 15 p.

Journal Article

2011

KAPLAN, A. M., M. HAENLEIN

Editorial : Les médias sociaux sont définitivement devenus une réalité

RAM - RECHERCHE ET APPLICATIONS EN MARKETING, September 2011, vol. Vol. 26, n° 3, pp. pp. 3-5 3 p.

Journal Article

2011

HAENLEIN, M., A. KAPLAN

Evaluating the consequences of abandoning unprofitable customers: A comparison of direct and indirect abandonment strategies

JOURNAL OF BUSINESS ECONOMICS, 2011, vol. Vol. 81, Issue 2, pp. pp. 77-94 15 p.

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