Research Publications

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13422 publications

Journal Article

2022

SAJTOS, L., B. , G. VOYER, M. SANGLE-FERRIERE, B. SUNG

Customer journey 3.0: shared agency in human–AI interactions in a retailing and service context

JOURNAL OF SERVICE MANAGEMENT, 2022

Chapter

2022

JACOB, F., T. AICHNER

Customer Participation and Commodity Marketing

in Commodity Marketing., Enke, Margit; Geigenmüller, Anja, Leischnig, Alexander (eds.) Eds, Springer International Publishing, 2022

Journal Article

2022

DAVID, T.

Customer risk and the choice between cash and bank credit lines

EUROPEAN JOURNAL OF FINANCE (THE), 2022, vol. Volume 28, Issue 2, pp. 159-194

Journal Article

2022

GRAF-VLACHY, L., L. KESSEL

Chief digital officers: the state of the art and the road ahead

MANAGEMENT REVIEW QUARTERLY, 2022, vol. 72 (4), pp. 1249 - 1286

ESCP Impact Papers

2022

COEURDEROY, R., M. GUILHON

Dancing in the dark: Regulatory reforms and incumbent banks' evolution towards new value creation models in the process of open banking

ESCP Impact Papers, 2022-24-EN

Contribution on blogs and Social Networks

2022

BENYAYER, L. -D.

Data and the customer experience: getting the best out of big data

2022, The Choice

Studies and Reports commissioned by Companies and Research Agencies

2022

BENYAYER, L. -D.

Data Sharing business and revenue models

2022

Journal Article

2022

BATTAGLIA, D., P. NEIROTTI

Dealing with the tensions between innovation and internationalization in SMEs: A dynamic capability view.

JOURNAL OF SMALL BUSINESS MANAGEMENT, 2022, vol. 60 (2), pp. 379-419

Journal Article

2022

DI GIULI, A., A. PETIT-ROMEC, R. ALMEIDA DA MATTA

Debt as Threat: Evidence from Union-Sponsored Shareholder Proposals

JOURNAL OF BANKING AND FINANCE, 2022

Published Case Study

2022

LAPOULE, P., M. DEPARIS

DECATHLON : A rethought business model with second life

2022, CCMP, France

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