Research Highlight How firms (often irrationally) adjust to major disruptive events

When a major, unforeseeable event like an earthquake or a pandemic sends shockwaves through supply chains, how do companies adjust operations, not only right after the event but also in the long term? And do changes in inventories and flexibility really improve resilience? 

Can you really expect the unexpected?

It's very easy to pepper inspirational speeches with glib phrases like “expect the unexpected,” but when it comes to detailed strategic planning, it is very difficult for firms to prepare for the truly unforeseeable. Even more so for black swan-type low-probability, high-consequence (lp-hc) events, due to their unpredictable timing and unknown impact. Lp-hc events include what insurers archaically refer to as “Acts of God” (volcanic eruptions, hurricanes, floods), man-made industrial accidents (the Rana Plaza collapse) and terrifying pandemics (Covid-19).

These events can be extremely disruptive, like the 2010 eruption of the Eyjafjallajökull volcano in Iceland that caused a virtual lockdown of European airspace. They severely impact global supply lines, with dire economic consequences. Especially as supply chains are increasingly designed for efficiency with low inventory levels, which makes them more vulnerable to disruptions.

A recent research article on the topic noted that “the cumulative effects of the [2011 Great East Japan Earthquake] such as power outages, fuel shortages, and breakdowns in supply and delivery lines, affected the entire country and significantly impacted Japanese industry,” with an 80%-drop in vehicle production in April 2011 compared with January-February for example.

While “the tsunami and earthquake in Japan have produced soul-searching about how the industry should react,” the authors of the paper can only observe that empirical research has offered little guidance so far. In fact, write professors Christian Durach, Tomas Repasky and Frank Wiengarten, “such events have always been threats to firms, yet surprisingly little is known about how firms adapt, in terms of longer-term preparation for future lp-hc events.”

Two main approaches to improve corporate resilience

But should firms even bother making provisions for future shocks, if they are both improbable and unpredictable? The researchers remind that some fellow scholars have suggested that companies could simply not prepare at all, or purchase insurance. 

After all, two of the most discussed theoretical approaches to improving operational resilience, i.e. holding (excess) inventories and/or volume flexibility, come at a cost. While strategies for increasing flexibility (use of overtime, outsourcing, etc.) are considered more cost-effective than simply increasing inventories, they still require the firm to compromise between investing in resilience factors versus capital improvements and innovation. The risk, point out Durach et al., is that “inefficient inventory and flexibility investments may consume more resources than they can protect for firms and the economy.”

But little is known about how most firms actually react to lp-hc events, beyond a few anecdotal examples observed in the immediate aftermath of the 2011 Japanese earthquake: Merck and ZF-TRW, an automotive supplier, responded by building up inventories, while Toyota stated that it did not intend to abandon its low inventory strategy in the face of disruptive events. 

Some (partly unexpected) firm responses to the 2011 Japanese earthquake

The trio of researchers decided to address this gap of knowledge. “Understanding inventory and flexibility patterns will allow us to explore their economic sustainability, drivers, and downsides and simply provide better guidance to industries,” they write. 

Using the specific, geographically well-defined event of the 2011 Japanese earthquake as a natural experiment, they carried out a study of more than 13,000 manufacturing firms between 2004 and 2007.

Forecasting after an lp-hc event is fraught with complexity and uncertainty, suggesting that managers rely in part on gut feelings and incomplete information.

What they found is that affected firms appeared to have increased their inventory levels and, for a shorter period, their volume flexibility. This first finding was somewhat unexpected since, write the authors, “the development of long-term inventory buffers is economically impractical.” This general assumption is supported by their post hoc analysis, which shows that the inventory shifts identified between 2013 and 2015 reduced the affected firm's return on sales by 17.5% to 23.1%.

More detailed explorations into adjustments of different types of inventories showed an immediate increase in RAW (raw material) inventories, while WIP (work in progress) and FG (finished goods) inventories were reduced after the event with a one-year lag. The authors suggest that specifically increasing RAW inventories is a form of product flexibility – effective for addressing supply-demand imbalances for individual products, but less so than volume flexibility in addressing imbalances across a wide range of products - which is what occurred during the earthquake.

Tentative explanations for the behavioral patterns

The observed patterns were found to be altered by firms' risk preferences, and availability of inventories prior to the event: Risk-averse firms were found to have significantly larger increases in RAW inventories after the earthquake than risk-seeking firms. An increased buildup of inventories was also noted in firms that had relatively high RAW and FG inventories prior to the event. In contrast, firms that had greater volume flexibility before the event appear to have reduced it to a relatively greater extent afterwards.

Regarding decisions about inventories, the authors suppose managerial perceptions, and preferences for familiar approaches over new, uncertain ones, may be an explanation: “Managers who have already factored high uncertainty into their inventory and flexibility decisions prior to a disruptive event might see their forecast confirmed by the event and decide to maintain the already high levels.” 

In any case, if the patterns are driven by risk aversion and prior resource availability, it is likely, according to the researchers, “that managers do not conduct a fully informed cost-benefit analysis after an lp-hc event before deciding whether and how to adjust resilience.” In other terms, they follow their gut feeling, no matter how irrational it may be: Indeed, it has long been argued in the psychological literature that exposure to lp-hc events increases the perceived probability of the event recurring, even though the statistical likelihood remains extremely low or even unchanged.

Still, the researchers find the timing and duration of the changes (delayed decline in WIP and FG inventories, temporary increase in flexibility) interesting, as “they suggest that the affected firms made not only a one-time adjustment decision but also began some kind of search for a new operational equilibrium after the event.” 
 

 

AUTHORS


Christian Durach - ESCP Business School Christian Durach Professor and holder of the Chair of Supply Chain and Operations Management at ESCP Business School (Berlin campus)
Tomas Repasky Tomas Repasky Risk COO–Model Risk Management & Control at UBS (Zurich)
Frank Wiengarten Frank Wiengarten Professor in the department of Operations, Innovation and Data Sciences at ESADE Business School (Barcelona)

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