Chi Hoang is an Assistant Professor of Marketing at ESCP Business School. She teaches international marketing, digital marketing, and global issues in marketing at ESCP’s London campus.

Chi Hoang’s expertise lies in the field of consumer psychology, specifically consumer-technology interaction, meaningful consumer behavior, and consumer decision-making. She has been involved in research projects across sectors including retail, healthcare, and public policy. Her other research interests include signaling and brand management.

Prior to joining ESCP, Chi Hoang was a visiting scholar at Ross School of Business at the University of Michigan (2018) and a research fellow at Nanyang Business School at Nanyang Technological University (2019). She holds a Ph.D. in Marketing from BI Norwegian Business School and won the Sheth Foundation Doctoral Dissertation Award for her doctoral work on how humor influences consumers’ impressions of firms.

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15 publications

Academic Articles

2024

HOANG, C.

Promoting organ donation through philanthropic partnerships

PSYCHOLOGY AND MARKETING

Academic Articles

2023

HOANG, C., S. NG

The facilitating effect of physiological self-tracking on organ donation

JOURNAL OF CONSUMER PSYCHOLOGY, 33 (2), 394-402

Academic Articles

2023

HOANG, C., K. KNOFERLE, L. WARLOP

Using Different Advertising Humor Appeals to Generate Firm-level Warmth and Competence Impressions

INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING, 40(4), 741-759

ESCP Impact Papers

2023

HOANG, C., H. -H. M. LEE, D. LUP

Friend and Foe: Cognitive, Emotional and Moral Consequences of Working with AI

ESCP Impact Papers, 2023-09-EN

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Academic Articles

2022

HOANG, C., H. -A. TRAN-NGUYEN

Robot Cleaners in Tourism Venues: The Importance of Robot-Environment Fit on Consumer Evaluation of Venue Cleanliness

TOURISM MANAGEMENT, 93

Academic Articles

2021

HOANG, C., S. NG

The Facilitating Effect of Physiological Self-tracking on Organ Donation

ADVANCES IN CONSUMER RESEARCH, Volume 49, 171-172

ESCP Impact Papers

2021

HOANG, C., H. -H. M. LEE, D. LUP

Good Deeds Across the Board: How Organisations Can Foster Prosocial Behaviour Across Domains

ESCP Impact Papers, 2021-26-EN

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Academic Articles

2020

HOANG, C., K. KNOFERLE, L. WARLOP

How Different Types of Humor in Advertising Shape Impressions of Firms’ Competence and Warmth

ADVANCES IN CONSUMER RESEARCH, 930-935

Conference Presentations

2020

HOANG, C., K. KNOFERLE, L. WARLOP

How Different Types of Humor in Advertising Shape Impressions of Firms’ Competence and Warmth

Association for Consumer Research (ACR)

Conference Presentations

2019

HOANG, C., K. KNOFERLE, L. WARLOP

Resolving Humorous Incongruity in Advertising Facilitates Impressions of Firm Competence

Society for Consumer Psychology (SCP)