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in Marketing des services : Stratégie, Outils et Management., LOVELOCK C., LAPERT D. (eds), Publi-Union, pp. pp 320-334 15 p, 1999

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in Approches différentielles en psychologie., HUTEAU M., LAUTREY J. (eds), Presses Universitaires de Rennes, pp. pp 369-373 5 p, 1999

1999, REVUE INTERNATIONALE DE PSYCHOSOCIOLOGIE ET DE GESTION DES COMPORTEMENTS ORGANISATIONNELS