Paper presented in a Conference

2008

KAPLAN, A. M., M. HAENLEIN

Consumer use and business potential of virtual hyperrealities: A qualitative analysis of Second Life

in 'Marketing Landscapes: A Pause for Thought', Proceedings of the 37th EMAC Conference, 2008, Brighton, United Kingdom

Paper presented in a Conference

2008

KAPLAN, A. M., M. HAENLEIN

Consumers, companies and virtual social worlds: A qualitative analysis of Second Life

in Proceedings of the Association for Consumer Research Conference, 2008, San Francisco, United States

Journal Article

2008

HAENLEIN, M., A. KAPLAN

Des clients à deux vitesses

DM - DECISIONS MARKETING, July 2008, vol. n° 51, pp. pp. 77-81 5 p.

Journal Article

2007

HAENLEIN, M., A. KAPLAN, A. BEESER

A Model to Determine Customer Lifetime Value in a Retail Banking Context

EUROPEAN MANAGEMENT JOURNAL, 2007, vol. Vol. 25, Issue 3, pp. pp 221-234 14 p

Journal Article

2007

KAPLAN, A., D. SCHODER, M. HAENLEIN

Factors Influencing the Adoption of Mass Customization: The Impact of Base Category Consumption Frequency and Need Satisfaction

JOURNAL OF PRODUCT INNOVATION MANAGEMENT (THE), March 2007, vol. Vol. 24, Issue 2, pp. pp.101-116 16 p.

Journal Article

2006

KAPLAN, A., M. HAENLEIN

Toward a Parsimonious Definition of Traditional and Electronic Mass Customization

JOURNAL OF PRODUCT INNOVATION MANAGEMENT (THE), March 2006, vol. Vol. 23, Issue 2, pp. pp 168-182 15 p

Journal Article

2006

HAENLEIN, M., A. KAPLAN, D. SCHODER

Valuing the real option of abandoning unprofitable customers when calculating customer lifetime value

JOURNAL OF MARKETING, July 2006, vol. vol. 70, issue 3, pp. pp 5-20 16 p

Paper presented in a Conference

2006

HAENLEIN, M., A. M. KAPLAN

Valuing the real option of abandoning unprofitable customers when calculating customer lifetime value

in Proceedings of Winter Marketing Educators Conference, American Marketing Association, 2006, St. Petersburg, United States

Journal Article

2004

HAENLEIN, M., A. KAPLAN

A beginner's guide to partial least squares (PLS) analysis

UNDERSTANDING STATISTICS, 2004, vol. Vol. 3, Issue 4, pp. pp. 283-297 15 p.

Journal Article

2004

HAENLEIN, M., D. SCHODER

The relative importance of different trust constructs for sellers in the online world

ELECTRONIC MARKETS, 2004, pp. pp 48-57 10 p

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