Paper presented in a Conference

2006

HAENLEIN, M., A. M. KAPLAN

Valuing the real option of abandoning unprofitable customers when calculating customer lifetime value

in Proceedings of Winter Marketing Educators Conference, American Marketing Association, 2006, St. Petersburg, United States

Journal Article

2004

HAENLEIN, M., A. KAPLAN

A beginner's guide to partial least squares (PLS) analysis

UNDERSTANDING STATISTICS, 2004, vol. Vol. 3, Issue 4, pp. pp. 283-297 15 p.

Journal Article

2004

HAENLEIN, M., D. SCHODER

The relative importance of different trust constructs for sellers in the online world

ELECTRONIC MARKETS, 2004, pp. pp 48-57 10 p

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