“Curiosity, empathy and adaptability matter more than mastering every tool” — Elisabetta Volta, Talent Attraction Director at KPMG

In a rapidly evolving consulting landscape shaped by AI, human qualities like empathy, adaptability and purpose remain central. In this interview, part of the series The Career Hack — a student-focused content powered by the ESCP Business School Careers Centre team in TurinElisabetta Volta, Talent Attraction Director at KPMG, shares practical and inspiring advice for students eager to launch their careers in consulting. From decoding talent acquisition trends to shaping a meaningful early career path, her perspective blends data-driven strategy with deep human insight. Discover how to stand out, stay curious and grow with purpose at the start of your professional journey.

Everyone’s got a personal career motto. What’s yours, and how does it guide you? 

Working in a constantly evolving environment, my career motto is to keep learning while creating the best match between individuals and organisation, enabling both personal and professional growth while serving a shared purpose. It guides how I listen, how I lead and how I build connections. I believe in combining analytics with empathy to truly understand people.

AI & Recruitment: Human-Centred, Data-Driven

In today’s AI era, how are data and analytics reshaping talent acquisition processes and trends? 

In the age of Artificial Intelligence, data and analytics are redefining how we connect with talent, empowering rather than replacing human intuition. By reading trends, mapping emerging skills and guiding smarter, more inclusive decisions, we are shaping a talent strategy that looks ahead, not behind. At KPMG, we are moving toward a predictive and human-centred approach, where insight meets empathy to shape the future of work.

Considering the rise of AI, what’s your best advice for students on how to prepare smartly for applications in this industry and what’s not really worth stressing about?

My advice? Focus on curiosity, adaptability and digital fluency. AI thrives on minds that connect dots creatively. Don’t stress about mastering every tool; instead, work on your soft skills and maintain a positive mindset. Show that you can learn fast and think ahead with curiosity. We value potential as much as experience, and what truly makes the difference is a learning mindset. 

What Recruiters Notice – and What Students Should Seek

Recruiting is always a two-way street: what makes a candidate stand out to you, and what should students look for when choosing their first workplace – which drivers really matter?

What makes a candidate stand out to our organisation is integrity, teamwork and a genuine desire to keep learning. I’m always impressed by those who respect individuality and lead with purpose, even early in their careers. When choosing your first workplace, I’d say be patient and look at the bigger picture: focus on learning and on the future career path, while searching for a culture that helps you grow as a person, not just as a professional. In the end, the right environment shapes the right future.

Can you share an example of a great pitch from a young talent that really impressed you?

What always impresses me in a young talent’s pitch is authenticity, when someone speaks with passion, clarity and a genuine understanding of their own story. This often happens during our Employer Branding events (e.g. challenges or hackathons), when participants are asked to present their work.

Gen Z at Work: Purpose, Collaboration and Career Growth

Gen Z is entering the workforce with strong values around purpose, sustainability, and work–life balance. How is KPMG adapting to these expectations to stay attractive to young talents?  

Gen Z is definitely reshaping the workplace. We are investing in purpose-driven careers and sustainability initiatives that truly matter. What inspires me most about this generation is their clarity on what they value and the courage to ask for it. We foster a culture of respect, continuous learning and transparency, where everyone can grow with authenticity. Young talents want impact and balance, and we are evolving to offer both, shaping the future together. 

Once in, young consultants often work side by side with much more experienced professionals. What’s your advice for our students on bridging the generational gap and building strong, effective relationships at work? 

Build relationships with humility and curiosity. Experienced colleagues have stories, insights and lessons worth listening to, while you bring fresh energy and new perspectives. Don’t be afraid to ask, share and challenge respectfully. Generational gaps close through mutual trust and openness. The best teams grow through genuine dialogue. 

How should young consultants set their goals and structure their growth to truly shine as internal talents?

Young consultants should set goals that reflect their values and long-term aspirations, not just short-term results. Staying open to feedback and continuous learning makes all the difference. Building trusted relationships and showing initiative are key to standing out. Growth needs both structure and adaptability. Those who take ownership of their journey make a difference that lasts.


From embracing AI with empathy to cultivating purpose-driven careers, this conversation reminds us that success in consulting starts with mindset. Whether you're preparing your first pitch or shaping your long-term path, authenticity and a learning attitude will help you grow — both as a professional and as a person.


FAQ

What is The Career Hack?

The Career Hack is a content series developed by the ESCP Careers Centre in Turin. It features professionals across industries sharing actionable advice with ESCP students.

Which programme should I choose to work in consulting?

Explore the Bachelor in Management (BSc) or Master in Management to develop a strong foundation for a consulting career..

How is ESCP preparing students for the future of work?

With its focus on sustainability, innovation, and global leadership, ESCP offers interdisciplinary learning across campuses and strong career support through its Careers Centre.

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