Conference Proceedings

2012

JACOB, F., U. KLEIPASS

Nature and role of customer satisfaction in the business of solutions

in Proceedings of the 28th IMP Conference, Industrial Marketing and Purchasing Group (IMP), vol. 28, 2012, Rome, Italy

Conference Proceedings

2012

JACOB, F., T. AYKAC, R. WILKEN

Power asymmetry in intercultural business negotiations and its impact on negotiation strategies

in Proceedings of the 41st EMAC Conference, European Marketing Academy, 2012, Lisbon, Portugal

Conference Proceedings

2012

JACOB, F., R. WILKEN, T. AYKAC, N. PRIME

Power asymmetry inintercultural business negotiations and its impact on negotiation strategies

in Proceedings of the 28th IMP Conference, Industrial Marketing and Purchasing Group (IMP), vol. 28, 2012, Rome, Italy

Conference Proceedings

2012

JACOB, F., R. WILKEN, T. AYKAC, N. PRIME

The Impact of Power Asymmetry on Strategies and Outcomes in Intercultural Business Negotiations

in Proceedings of the INFORMS Marketing Science Conference, INFORMS Marketing Science Conference, 2012, Boston, United States

Conference Proceedings

2012

BRUNS, K., J. SIEVERT, F. JACOB, M. BICK

Value-in-Use of Mobile Technologies

in Proceedings of Mobile und ubiquitäre Informationssysteme MMS, Mobile und ubiquitäre Informationssysteme MMS, 2012, Braunschweig, Germany

Chapter

2011

JACOB, F., J. SIEVERT

Die Kundenmitwirkung als Instrument des Commodity Marketing

in Commodity Marketing : Grundlagen, Besonderheiten, Erfahrungen., ENKE M., GEIGENMÜLLER A. (Hrsg.) Eds, Gabler, pp. 237-260, 2011

Edited Book / Textbook

2011

JACOB, F., M. KLEINALTENKAMP, W. PLINKE, I. GEIGER, A. SÖLLNER

Geschäftsbeziehungsmanagement

Gabler, 2011

Edited Special Issue

2011

JACOB, F., S. FLIESS, G. FANDEL

Kundenintegration 2.0

2011, JOURNAL OF BUSINESS ECONOMICS

Journal Article

2011

FLIESS, S., F. JACOB, G. FANDEL

Kundenintegration 2.0

JOURNAL OF BUSINESS ECONOMICS, 2011, vol. 5, pp. 177

Conference Proceedings

2011

JACOB, F., B. RETTINGER

The role of customer co-production in value creation

in Proceedings of the Naples Forum on Service, Naples Forum on Service, 2011, Capri, Italy

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