Display:
15 publications

Academic Articles

2025

HESS, N., M. MENDE, M. L. SCOTT, A. L. ROGGEVEEN, D. GREWAL

Served by a cyborg: insights into how human enhancement technologies impact consumer response to frontline employees

JOURNAL OF RETAILING

Academic Articles

2025

SHANKS, I., M. MENDE, J. VAN DOORN, N. HESS, M. L. SCOTT, D. GREWAL

Viva robonomics!? Cost–benefit analysis of robots and future directions in service and robonomics research

JOURNAL OF SERVICE MANAGEMENT

Academic Articles

2020

HESS, N., C. M. HASSLER, M. L. SCOTT, M. MENDE, J. H. SCHUMANN

Getting personal in public!? How consumers respond to public personalized advertising in retail stores

JOURNAL OF RETAILING

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