Paper presented in a Conference

2010

KAPLAN, A. M., M. HAENLEIN

The birds are tweeting ? and so am I: An essay on the use and potential of Twitter and micro-blogging

in Proceedings of the 8th Annual International Conference on Marketing, 2010, Athens, Greece

Paper presented in a Conference

2010

HAENLEIN, M., A. M. KAPLAN

The emotional consequences of unprofitable customer abandonment: Feeling sorry for the other or good about yourself?

in Proceedings of the European Marketing Academy (EMAC) Conference, 2010, Copenhagen, Denmark

Paper presented in a Conference

2010

HAENLEIN, M., A. M. KAPLAN

The impact of unprofitable customer abandonment on current customers' exit, voice, and loyalty intentions: An empirical analysis

in Proceedings of the Winter Marketing Educators Conference, American Marketing Association, 2010, New Orleans, United States

Paper presented in a Conference

2010

HAENLEIN, M., A. M. KAPLAN

The impact of unprofitbale customer abandonment on current customers' emotions: Negative other-focused vs. positive ego-focused

in Proceedings of the Summer Marketing Educators Conference, American Marketing Association, 2010, Boston, United States

Paper presented in a Conference

2010

KAPLAN, A. M., M. HAENLEIN

The use and potential of Twitter and micro-blogging for marketing strategy: A qualitative case study approach

in Proceedings of the 9th International Congress Marketing Trends, 2010, Venice, Italy

Journal Article

2010

KAPLAN, A., M. HAENLEIN

Users of the world, unite! The challenges and opportunities of social media

BUSINESS HORIZONS, 2010, vol. Vol. 53, Issue 1, pp. pp. 59-68 10 p.

Journal Article

2009

REINARTZ, W. J., M. HAENLEIN, J. HENSELER

An empirical comparison of the efficacy of covariance-based and variance-based SEM

INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING, December 2009, vol. Vol. 26, Issue 4, pp. pp. 332-344 13 p.

Paper presented in a Conference

2009

KAPLAN, A. M., M. HAENLEIN

Beyond online advertising : The influence of virtual flagship stores on real life consumption behavior

in Proceedings of the European Marketing Academy (EMAC) Conference, 2009, Nantes, France

Journal Article

2009

KAPLAN, A., M. HAENLEIN

Consumer use and business potential of virtual worlds: The case of Second Life

INTERNATIONAL JOURNAL ON MEDIA MANAGEMENT (THE), 2009, vol. Vol. 11, Issue 3, pp. pp. 93-101 9 p.

Journal Article

2009

KAPLAN, A., M. HAENLEIN

Consumers, companies and virtual social worlds : A qualitative analysis of Second Life

ADVANCES IN CONSUMER RESEARCH, 2009, vol. Vol. 36, Issue 1, pp. pp. 873-874 2 p.

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