Journal Article

2013

HAENLEIN, M.

Social Interactions in Customer Churn Decisions: The Impact of Relationship Directionality

INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING, September 2013, vol. Vol. 30, Issue 3, pp. pp. 236-248 13 p.

Journal Article

2013

HAENLEIN, M., B. LIBAI

Targeting Revenue Leaders for a New Product

JOURNAL OF MARKETING, May 2013, vol. Vol. 77, Issue 3, pp. pp. 65-80 16 p.

Journal Article

2012

KAPLAN, A., M. HAENLEIN

Social media: back to the roots and back to the future

JOURNAL OF INFORMATION TECHNOLOGY, 2012, vol. 14(2), pp. 101-104

Journal Article

2012

HAENLEIN, M., A. KAPLAN

The Britney Spears universe: Social media and viral marketing at its best

BUSINESS HORIZONS, 2012, vol. 55(1), pp. 27-31

Journal Article

2012

HAENLEIN, M., A. M. KAPLAN

The impact of unprofitable customer abandonment on current customers' exit, voice, and loyalty intentions: An empirical analysis

JOURNAL OF SERVICES MARKETING, 2012, vol. 26(6), pp. 458-470

Journal Article

2011

HAENLEIN, M.

A social network analysis of customer-level revenue distribution

MARKETING LETTERS, 2011, vol. Vol. 22, Issue 1, pp. pp. 15-29 15 p.

Journal Article

2011

KAPLAN, A. M., M. HAENLEIN

Editorial : Les médias sociaux sont définitivement devenus une réalité

RAM - RECHERCHE ET APPLICATIONS EN MARKETING, September 2011, vol. Vol. 26, n° 3, pp. pp. 3-5 3 p.

Journal Article

2011

HAENLEIN, M., A. KAPLAN

Evaluating the consequences of abandoning unprofitable customers: A comparison of direct and indirect abandonment strategies

JOURNAL OF BUSINESS ECONOMICS, 2011, vol. Vol. 81, Issue 2, pp. pp. 77-94 15 p.

Journal Article

2011

KAPLAN, A., M. HAENLEIN

Investigation of differences in diffusion between positive and negative Word-of-Mouth

ADVANCES IN CONSUMER RESEARCH, 2011, vol. Vol. 38, Issue 1

Journal Article

2011

DEIGHTON, J., P. FADER, M. HAENLEIN, A. M. KAPLAN, B. LIBAI, E. MULLER

Médias sociaux et entreprise, une route pleine de défis

RAM - RECHERCHE ET APPLICATIONS EN MARKETING, September 2011, vol. Vol. 26, n° 3, pp. pp. 117-124 8 p.

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