Display:
15 publications

Academic Articles

2025

WENTZEL, D., A. MINET, S. RAFF, J. GARBAS

How Remote Work Changes Design Thinking

MIT SLOAN MANAGEMENT REVIEW

Academic Articles

2024

MINET, A., D. WENTZEL, S. RAFF, J. GARBAS

Design thinking in physical and virtual environments: Conceptual foundations, qualitative analysis, and practical implications

TECHNOLOGICAL FORECASTING AND SOCIAL CHANGES

Academic Articles

2023

GARBAS, J., S. SCHUBACH, M. MENDE, M. L. SCOTT, J. H. SCHUMANN

You want to sell this to me twice!? How perceptions of betrayal may undermine internal product upgrades

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 51, 286-309

Academic Articles

2023

GARBAS, J., M. BLAUROCK, Z. ATES, M. BÜTTGEN

How can customers cope with cognitive demands of professional services? The role of employee coping support

PSYCHOLOGY AND MARKETING, 40(5), 867-887

Academic Articles

2023

GALANDE, A. S., F. MATHMANN, C. ARIZA-ROJAS, B. TORGLER, J. GARBAS

You are lying! How misinformation accusations spread on Twitter

INTERNET RESEARCH, 33 (5), 1907-1927

Robert Johnston Best Reviewer Award

2025

Journal of Service Management

This award recognizes outstanding reviewers of the Journal of Service Management (JOSM)

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