Journal Article

2025

WENTZEL, D., A. MINET, S. RAFF, J. GARBAS

How Remote Work Changes Design Thinking

MIT SLOAN MANAGEMENT REVIEW, 2025

Journal Article

2024

MINET, A., D. WENTZEL, S. RAFF, J. GARBAS

Design thinking in physical and virtual environments: Conceptual foundations, qualitative analysis, and practical implications

TECHNOLOGICAL FORECASTING AND SOCIAL CHANGES, 2024

Journal Article

2023

GARBAS, J., M. BLAUROCK, Z. ATES, M. BÜTTGEN

How can customers cope with cognitive demands of professional services? The role of employee coping support

PSYCHOLOGY AND MARKETING, 2023, vol. 40(5), pp. 867-887

Journal Article

2023

GALANDE, A. S., F. MATHMANN, C. ARIZA-ROJAS, B. TORGLER, J. GARBAS

You are lying! How misinformation accusations spread on Twitter

INTERNET RESEARCH, 2023, vol. 33 (5), pp. 1907-1927

Journal Article

2023

GARBAS, J., S. SCHUBACH, M. MENDE, M. L. SCOTT, J. H. SCHUMANN

You want to sell this to me twice!? How perceptions of betrayal may undermine internal product upgrades

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2023, vol. 51, pp. 286-309

Robert Johnston Best Reviewer Award

2025

This award recognizes outstanding reviewers of the Journal of Service Management (JOSM)

Journal of Service Management

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