{"id":6972,"date":"2022-03-18T13:02:00","date_gmt":"2022-03-18T11:02:00","guid":{"rendered":"https:\/\/escp.eu\/thechoice\/?p=6972"},"modified":"2023-02-17T16:51:24","modified_gmt":"2023-02-17T14:51:24","slug":"is-emotional-intelligence-the-missing-ingredient-to-your-success","status":"publish","type":"post","link":"https:\/\/escp.eu\/thechoice\/choose-to-lead\/is-emotional-intelligence-the-missing-ingredient-to-your-success\/","title":{"rendered":"Is emotional intelligence the missing ingredient to your success?"},"content":{"rendered":"\n<p class=\"has-drop-cap h-fs-20 h-fw-600 h-mb-20\"><em>How can you encourage the development of emotional intelligence within your company, among employees and managers? We\u2019ve asked two specialists: <a href=\"https:\/\/www.escp.eu\/tran-veronique\" target=\"_blank\" rel=\"noreferrer noopener\">V\u00e9ronique Tran<\/a>, dean of ESCP&#8217;s Berlin Campus and professor of organisational behaviour, and <a href=\"https:\/\/www.linkedin.com\/in\/yohanruso\/\" target=\"_blank\" rel=\"noreferrer noopener\">Yohan Ruso<\/a>, CEO and founder of Praditus.<\/em><\/p>\n\n\n\n<div class=\"wp-block-columns cs-column h-my-40 h-my-0-sm is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-medium is-resized is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/escp.eu\/thechoice\/wp-content\/uploads\/veronique_tran_escp_the_choice-e1611080903971-300x300.jpg\" alt=\"V\u00e9ronique Tran is a professor of Organisational Behaviour at ESCP Business School and currently Academic Dean of the Executive MBA and General Management Programmes.\" class=\"wp-image-2254\" width=\"256\" height=\"256\" srcset=\"https:\/\/escp.eu\/thechoice\/wp-content\/uploads\/veronique_tran_escp_the_choice-e1611080903971-300x300.jpg 300w, https:\/\/escp.eu\/thechoice\/wp-content\/uploads\/veronique_tran_escp_the_choice-e1611080903971-150x150.jpg 150w, https:\/\/escp.eu\/thechoice\/wp-content\/uploads\/veronique_tran_escp_the_choice-e1611080903971-640x640.jpg 640w, https:\/\/escp.eu\/thechoice\/wp-content\/uploads\/veronique_tran_escp_the_choice-e1611080903971-96x96.jpg 96w, https:\/\/escp.eu\/thechoice\/wp-content\/uploads\/veronique_tran_escp_the_choice-e1611080903971.jpg 700w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center h-ml-20 h-ml-0-xs is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p><span class=\"h-fs-18 h-fw-700 h-cl-blue\">V\u00e9ronique Tran <\/span><br>Professor of Organisational Behaviour<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full is-resized is-style-rounded h-mx-auto\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/escp.eu\/thechoice\/wp-content\/uploads\/yohan_ruso_ceo_praditus_headshot.jpg\" alt=\"Yohan Ruso, CEO and founder of Praditus\" class=\"wp-image-6973\" width=\"256\" height=\"256\" srcset=\"https:\/\/escp.eu\/thechoice\/wp-content\/uploads\/yohan_ruso_ceo_praditus_headshot.jpg 361w, https:\/\/escp.eu\/thechoice\/wp-content\/uploads\/yohan_ruso_ceo_praditus_headshot-300x300.jpg 300w, https:\/\/escp.eu\/thechoice\/wp-content\/uploads\/yohan_ruso_ceo_praditus_headshot-150x150.jpg 150w, https:\/\/escp.eu\/thechoice\/wp-content\/uploads\/yohan_ruso_ceo_praditus_headshot-96x96.jpg 96w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center h-ml-20 h-ml-0-xs is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p><span class=\"h-fs-18 h-fw-700 h-cl-blue\">Yohan Ruso<\/span><br>CEO and founder of Praditus<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p>In 1995, the publication of Daniel Goleman\u2019s book, <em>Emotional Intelligence \u2013 Why It Can Matter More Than IQ, <\/em>brought this concept to public attention. A few years earlier, academics John D. Mayer, Peter Salovey, and David R. Caruso were working on creating<a href=\"https:\/\/www.eiconsortium.org\/measures\/msceit.html\" target=\"_blank\" rel=\"noreferrer noopener\"> a specific test<\/a> to assess one\u2019s \u201cability to accurately perceive your own and others&#8217; emotions\u201d. <\/p>\n\n\n\n<p>Over the last few decades, emotional intelligence (EI) has become a top skill for managers, with <a href=\"https:\/\/store.hbr.org\/product\/what-makes-a-leader\/R0401H#:~:text=In%20his%20research%20at%20nearly,t%20be%20a%20great%20leader.\" target=\"_blank\" rel=\"noreferrer noopener\">Goleman\u2019s 1998 Harvard Business Review article \u201cWhat Makes a Leader?<\/a>\u201d providing scientific evidence of EI\u2019s benefits in the workplace and launching this trend. <\/p>\n\n\n\n<p>To try and understand what makes a person or a company more emotionally intelligent than others, we spoke with V\u00e9ronique Tran, dean of ESCP&#8217;s Berlin Campus and professor of organisational behaviour, and Yohan Ruso, CEO of Praditus, which provides professional training and coaching in soft skills.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The delicate art of measuring emotional intelligence<\/h2>\n\n\n\n<p>For Yohan Ruso, first of all, the common definition of emotional intelligence must not be confused with mere kindness: \u201c<em>sometimes, emotional intelligence is misinterpreted as being \u2018nice\u2019 to others all the time or asking invasive questions about others\u2019 emotional state, but such behaviours are often the opposite of emotional intelligence. <\/em><strong><em>Emotional intelligence is actually the ability to adapt in contexts where emotions play a role\u2014that is, most contexts<\/em>.<\/strong>\u201d<\/p>\n\n\n\n<p>While IQ benefits from efficient standardised testing, measuring someone\u2019s EI is not as easy. Cognitive scientists are still working on ways to quantify it.<\/p>\n\n\n\n<p> \u201c<em>There is a huge field of research covering the subject; each uses different measurement techniques, from simple interviews to psychological experiments to brain imaging in medicine or neuroscience,\u201d <\/em>says Yohan Ruso<em>.<\/em> <\/p>\n\n\n\n<p>Since EI is not easily quantifiable, how can one know when they are making progress in this area? <strong>Can EI be fostered in people?<\/strong> <\/p>\n\n\n\n<p>According to V\u00e9ronique Tran, it is rooted in childhood and attachment styles: \u201c<em>there is evidence of individual differences in temperamental qualities such as emotional intensity, negative emotionality, positive emotionality, and inhibition (of emotion). These differences can be observed at a very early stage in infants. However, interactions with the environment and our caregivers will inevitably shape our ability to develop our emotional intelligence. It is not surprising that a parenting style based on autonomy, encouragement, and support is positively predictive of children\u2019s ability to self-regulate their emotions.\u201d<\/em><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Interactions with the environment and our caregivers will inevitably shape our ability to develop our emotional intelligence. It is not surprising that a parenting style based on autonomy, encouragement, and support is positively predictive of children\u2019s ability to self-regulate their emotions.<\/p><cite>V\u00e9ronique Tran<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">How to foster better emotional intelligence in the workplace<\/h2>\n\n\n\n<p>Not everyone grows up in the same environment, however, and when it comes to adapting to the professional context, some people may find it more difficult to navigate the variety of emotions one encounters in the workplace.<\/p>\n\n\n\n<p>As the CEO of <a href=\"https:\/\/www.praditus.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Praditus<\/a>, Yohan Ruso believes coaching can help in developing these specific skills: \u201c<em>EI depends on both cognitive and motivational factors. The cognitive factors, like emotion recognition, are difficult to develop, though research has shown it is possible. However, the motivational factors are easier to work on. <strong>Emotionally intelligent behaviour can be learned through targeted coaching and habit formation.<\/strong>\u201d<\/em><\/p>\n\n\n\n<p>More specifically, how can companies improve their team members&#8217; emotional intelligence? First, by recognising the importance it holds in the performance of any given group or organisation: \u201c<em>the<\/em> <em>first step is to make people aware of the importance of emotional intelligence. Then, training involves working on inhibition techniques to avoid automatic responses to emotions. Finally, new habits can be triggered through behavioural anchoring techniques, including mirroring emotions and social referencing (comparing your emotional response to that of others).\u201d<\/em><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>EI depends on both cognitive and motivational factors. The cognitive factors, like emotion recognition, are difficult to develop, though research has shown it is possible. However, the motivational factors are easier to work on. Emotionally intelligent behaviour can be learned through targeted coaching and habit formation.<\/p><cite>Yohan Ruso<\/cite><\/blockquote>\n\n\n\n<p>For managers, fostering a professional culture and cohesion between team members that allows for emotions to flow without taking up all the space is quite a challenge.<\/p>\n\n\n\n<p>Yohan Ruso finds that the key to developing an emotionally intelligent workplace starts with setting an example for others: \u201c<strong><em>be a role model &#8211; work on your own emotional intelligence, get feedback about where you might be lacking, change your behaviour if need be, and be transparent with your team about your progress<\/em><\/strong><em>. You can also set behavioural objectives with your team members and discuss progress at your regular check-ins. Also, give employees space to reflect and self-manage (too much pressure can make people lose emotional perspective) and allow time for healthy relationships to be built.\u201d<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Emotional intelligence: the missing ingredient to your success?<\/h2>\n\n\n\n<p>Working on your emotional intelligence could not only benefit your whole team, but your own careers as well: \u201c<em>team members with emotional intelligence also tend to be valued by their teammates and manage because they can manage themselves and understand others.\u201d <\/em><\/p>\n\n\n\n<p>With time, this could lead towards greater career opportunities, while the positive impact of emotionally smart management trickles down through the whole company.<\/p>\n\n\n\n<p>\u201c<em>At Praditus, we have observed that managers with emotional intelligence are better able to retain team members by showing genuine interest in and concern for their team members. And all these factors create a better organisational climate.\u201d <\/em><\/p>\n\n\n\n<p>And research corroborates Yohan Ruso\u2019s words: there is a <a href=\"https:\/\/eqdevgroup.com\/thechoice\/wp-content\/uploads\/2016\/02\/Leadership-EI_The-Keys-to-Driving-ROI-and-Org-Perf.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">31% gap in effectiveness <\/a>between organisations in which EI is valued versus those in which it is not.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Managers with emotional intelligence are better able to retain team members by showing genuine interest in and concern for their team members. And all these factors create a better organisational climate.<\/p><cite>Yohan Ruso<\/cite><\/blockquote>\n\n\n\n<p>Having heard all this, you might think that emotional intelligence is about the art of living together, without hurting other people\u2019s feelings or getting overwhelmed with our own emotions. But people in the workplace often come from different backgrounds and places, which can trigger disagreements or tensions. <\/p>\n\n\n\n<p>This makes it interesting to look at companies that encourage greater diversity in their teams. Do diversity-driven companies do better in terms of emotional intelligence? The evidence <a href=\"https:\/\/www.unleash.ai\/diverse-groups-have-highest-workplace-emotional-intelligence\/\" target=\"_blank\" rel=\"noreferrer noopener\">seems to tell us so<\/a>. Could other companies learn from them?<\/p>\n\n\n\n<p>For V\u00e9ronique Tran, diversity can be a \u201cdouble-edged sword\u201d: \u201c<em>of course, diversity is a fantastic asset, it is the promise of enhanced creativity and better decision-making. However, it can also turn into a nightmare, with conflict within teams, triggering negative emotions if we fail to align ideas and values. Diversity can enhance teams\u2019 emotional intelligence only if individuals acknowledge that diversity is key to their success and agree to make the necessary efforts to reach a common understanding \u2014 which will result in something of much higher quality than in a homogenous team.\u201d<\/em><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Diversity can enhance teams\u2019 emotional intelligence only if individuals acknowledge that diversity is key to their success and agree to make the necessary efforts to reach a common understanding \u2014 which will result in something of much higher quality than in a homogenous team.<\/p><cite>V\u00e9ronique Tran<\/cite><\/blockquote>\n\n\n\n<p><strong>Depending on your field or industry, a lack of emotional intelligence might very well be the first nail in your coffin.<\/strong> This is particularly true if your company is trying to sell products that are highly connected to emotions. Understanding your customers\u2019 needs and desires can prove to be key in developing relevant marketing strategies. <\/p>\n\n\n\n<p>As explained by V\u00e9ronique Tran, who studied the role of emotions in the luxury industry, \u201c<em>emotions play a central role in the success of brands or companies. You will remember a brand and create an intimate relationship with products because you associate them with passion, pleasure, joy, hope, pride. Luxury brands in particular rely on every step of the customer journey. Of course, the quality of the product remains important: luxury products are associated with traditional savoir-faire, craftsmanship and precious materials. But more importantly, purchasing a luxury product must be perceived as a unique experience during which emotions are key. <strong>Ultimately, the emotional journey becomes more important than the product.<\/strong>\u201d<\/em><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Next Up: <a href=\"https:\/\/escp.eu\/thechoice\/choose-to-lead\/emotional-intelligence-and-how-to-use-it-selling-your-eq-at-your-job-interview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Emotional intelligence and how to use it: selling your EQ at your job interview<\/a><\/h5>\n","protected":false},"excerpt":{"rendered":"<p>How can you encourage the development of emotional intelligence within your company, among employees and managers? We\u2019ve asked two specialists: V\u00e9ronique Tran, professor at ESCP Business School, and Yohan Ruso, CEO and founder of Praditus.<\/p>\n","protected":false},"author":1,"featured_media":6978,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[13],"tags":[285,42,49],"class_list":["post-6972","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-choose-to-lead","tag-emotionalintelligence","tag-leadership","tag-management","category-13","description-off"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The missing ingredient to your success - The Choice by ESCP<\/title>\n<meta name=\"description\" content=\"How can you encourage the development of emotional intelligence within your company, among employees and managers?\" \/>\n<meta name=\"robots\" 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