{"id":10015,"date":"2023-04-12T12:59:43","date_gmt":"2023-04-12T10:59:43","guid":{"rendered":"https:\/\/escp.eu\/thechoice\/?p=10015"},"modified":"2023-04-12T13:00:39","modified_gmt":"2023-04-12T11:00:39","slug":"should-your-business-speak-out-on-heated-social-political-and-moral-issues","status":"publish","type":"post","link":"https:\/\/escp.eu\/thechoice\/choose-to-lead\/should-your-business-speak-out-on-heated-social-political-and-moral-issues\/","title":{"rendered":"Should your business speak out on heated social, political and moral issues?"},"content":{"rendered":"\n<p>In a business environment that is increasingly politicised and polarised, companies are coming under more pressure to speak out on heated social, political and moral issues \u2014 whether that\u2019s US abortion rights, racial justice or Russia\u2019s invasion of Ukraine.<\/p>\n\n\n\n<p>They face mounting demands to engage in an expanding range of complex issues in ways that go far beyond the traditional bounds of corporate social responsibility or political lobbying. Employees, consumers and investors are calling for firms to weigh in on topics they would previously steer clear of. <a href=\"https:\/\/pac.org\/thechoice\/wp-content\/uploads\/Taking-a-Stand.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Nine in 10 major companies say the burden to engage on social issues has intensified in recent years<\/a>, according to a&nbsp;2021 report&nbsp;from the Public Affairs Council.<\/p>\n\n\n\n<p><strong>Businesses are becoming more vocal than ever on touchstone issues, using a variety of tools to express their views<\/strong>. For instance, many companies \u201cblacked out\u201d their social media pages in 2020 to show support for Black Lives Matter. But speaking out is not without risk, including the possibility of alienating some stakeholders while engaging others. PayPal\u2019s boss Dan Schulman said he received death threats after taking a principled stance by excluding white nationalists from the payments service a few years ago.<\/p>\n\n\n\n<p>But holding back is, increasingly, no longer an option, with almost<a href=\"https:\/\/www.edelman.com\/news-awards\/2022-edelman-trust-barometer-reveals-even-greater-expectations-business-lead-government-trust\" target=\"_blank\" rel=\"noreferrer noopener\"> two-thirds of employees wanting companies to take a public stand on social issues<\/a>, according to the&nbsp;Edelman Trust Barometer. In an increasingly divided world, when should businesses take a stance, and how?&nbsp;<\/p>\n\n\n\n<p>Many executives will be feeling some anxiety about this. Brunswick&nbsp;published research&nbsp;showing that only <a href=\"https:\/\/www.brunswickgroup.com\/media\/9131\/brunswick-the-critical_final-6.pdf?utm_source=newsletter&amp;utm_medium=email&amp;utm_campaign=newsletter_axiosam&amp;stream=top\" target=\"_blank\" rel=\"noreferrer noopener\">39%<\/a> of voters thought corporate communication on social issues was effective. To help executives find the right formula, we spoke with&nbsp;<a href=\"https:\/\/escp.eu\/mimoun-laetitia\" target=\"_blank\" rel=\"noreferrer noopener\">Laetitia Mimoun<\/a>, an associate professor in marketing at ESCP. She has&nbsp;carried out research&nbsp;on <a href=\"https:\/\/www.researchgate.net\/publication\/350122382_Authenticating_Brand_Activism_Negotiating_the_Boundaries_of_Free_Speech_to_Make_a_Change\" target=\"_blank\" rel=\"noreferrer noopener\">how activist brands engage in controversial issues<\/a>, which offers a blueprint for mainstream firms to follow.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>When the public is largely in agreement, it\u2019s essential for all brands to speak up, because not saying anything can position the company almost as an opponent.<\/p>\n<cite>Laetitia Mimoun<\/cite><\/blockquote>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"470\" height=\"470\" src=\"https:\/\/escp.eu\/thechoice\/wp-content\/uploads\/laetitia-mimoun.jpeg\" alt=\"Photo of Laetitia Mimoun, associate professor in marketing at ESCP Business School\" class=\"wp-image-8478\" srcset=\"https:\/\/escp.eu\/thechoice\/wp-content\/uploads\/laetitia-mimoun.jpeg 470w, https:\/\/escp.eu\/thechoice\/wp-content\/uploads\/laetitia-mimoun-300x300.jpeg 300w, https:\/\/escp.eu\/thechoice\/wp-content\/uploads\/laetitia-mimoun-150x150.jpeg 150w, https:\/\/escp.eu\/thechoice\/wp-content\/uploads\/laetitia-mimoun-96x96.jpeg 96w\" sizes=\"auto, (max-width: 470px) 100vw, 470px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Stay within your sphere of legitimacy<\/h2>\n\n\n\n<p>Unfortunately, as Mimoun tells us from the start, there is no way to please everyone. But there are ways to minimise the potential for a significant backlash if your brand is not used to speaking out on such issues.&nbsp;<\/p>\n\n\n\n<p>First, <strong>our expert warns companies to restrict their interventions in the public arena to only those issues that fall within their sphere of legitimacy<\/strong>. This means that because of the brand\u2019s identity, history and values, the company is uniquely positioned to speak with authority about an issue in which it is well-versed.&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u201cLet\u2019s say you\u2019re Mattel, the American toy company that makes the fashion doll Barbie. Since coming out in the late 1950s, the doll has been accused of gender stereotyping and for perpetuating unrealistic beauty standards. But Mattel&nbsp;also has a platform to speak about feminism, the patriarchy and even children\u2019s education,\u201d says Mimoun. \u201cOn the other hand, should they be speaking about crime prevention or data privacy? Probably not.\u201d<\/p>\n\n\n\n<p>Second, our expert reminds us that<strong> businesses should tackle issues on which the public is widely united<\/strong>. A good example of such an issue is the ongoing conflict in Ukraine: the West was almost unanimous in its condemnation of Russia. The implication is that companies need to read the room.<\/p>\n\n\n\n<p>\u201cWhen the public is largely in agreement, it\u2019s essential for all brands to speak up, because not saying anything can position the company almost as an opponent,\u201d Mimoun warns, noting that silence can imply complicity.&nbsp;&nbsp;<\/p>\n\n\n\n<p>This underlines a broader point: keeping quiet is now often the riskier choice. \u201c<strong>For most brands, not speaking out at all is not an option today<\/strong>. There will be some issues they&nbsp;<em>must&nbsp;<\/em>speak about \u2014&nbsp;if it directly relates to the concerns of the brand\u2019s target audience. So it\u2019s important to understand your consumers and, ideally, you want their views to overlap with your own sphere of legitimacy.\u201d &nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>It\u2019s important that you are consistent in your actions, not just in your communication but across your entire value chain<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Speak up in ways that are authentic&nbsp;<\/h2>\n\n\n\n<p>This will take brands into uncharted waters. Companies have a tightrope to walk in taking a stance publicly, with several key risks to contend with. \u201cMost brands worry about being seen as too controversial or edgy, but in fact more often the risk is to be seen as opportunistic,\u201d says Mimoun. <strong>\u201cMore dangerous than not speaking up is to speak up in a way that is not authentic.\u201d<\/strong><\/p>\n\n\n\n<p>For example, some companies that pledged support for racial justice on social media have been accused of hypocrisy. Instead of helping the cause, they were just trying to increase their profit margins. The backlash was especially fierce against brands that were not embodying the values they professed to support. \u201cIf Black Lives Matter to brands, where are your black board members?\u201d read one headline.<\/p>\n\n\n\n<p>This underlines a critical point: speaking out is not sufficient on its own. \u201cIt\u2019s important that you are consistent in your actions, not just in your communication but across your entire value chain,\u201d Mimoun stresses. \u201cFor many brands, their commitment stops on social media. But taking a stance should also involve following through. So if you speak out on a feminist issue then you should work on the representation of women in your products and workforce and the gender pay gap.\u201d\u00a0\u00a0<\/p>\n\n\n\n<p>Finally, <strong>our expert tells brands to explore their moral heritage to ensure their communications are consistent with or sensitive to any past wrongdoing<\/strong>. For example, the sportswear brand Adidas ended its commercial relationship with US rapper Kanye West last year over his antisemitic comments. The pressure was even more intense on Adidas given the company\u2019s historical association with Germany\u2019s Nazi Party.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>In formulating a plan for speaking out, it\u2019s wise to start with an understanding of what your brand\u2019s history is, so that you can avoid claims of hypocrisy.<\/p>\n<\/blockquote>\n\n\n\n<p>Companies ultimately face a steep learning curve as they stray into societal issues. Risks abound, but they should be able to confidently weigh in \u2013 so long as they stay within their sphere of legitimacy and speak up in ways that are authentic.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>While taking a public stance can be risky, staying silent is no longer an option. To help companies weigh in effectively, we spoke to ESCP expert Laetitia Mimoun.<\/p>\n","protected":false},"author":1,"featured_media":10017,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[13],"tags":[42,280],"class_list":["post-10015","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-choose-to-lead","tag-leadership","tag-responsiblebusiness","category-13","description-off"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Should your business speak out on heated social, political and moral issues? - The Choice by ESCP<\/title>\n<meta name=\"description\" content=\"While taking a public stance can be risky, staying silent is no longer an option. 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