Working on Customer Experience (CX) in the B2B field is not as common as with B2C. And in some industries,…
1 February 2021 | 5 minute read
Insights-
Corporate clients deserve a proper customer experience strategy
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Sustainability & Responsible Business
Comfort, well‑being, quality of life, what if biodiversity was the answer!Biodiversity characterizes animal and vegetal species; their multiple and crossed interactions; their physico-chemical relations; their natural environments which are also…
29 January 2021 | 5 minute read
Insights -
In Search of Well‑Being? Practice Creativity!
Several ESCP Business School colleagues have recently engaged on this platform in a debate on the nature of well-being and…
29 January 2021 | 8 minute read
Executive Playbook -
Well-being and employee productivity: A happy worker is a productive worker
The happy worker–productive worker hypothesis suggests that employees high in well-being also perform well. Therefore, it is possible that if…
28 January 2021 | 6 minute read
Executive Playbook -
Flexible working & well-being: what remains unanswered?
In April 2020, almost 40% of EU workers worked from home, with certain countries such as Belgium, Luxemburg, the Netherlands…
27 January 2021 | 6 minute read
Insights -
Student well-being in the time of COVID-19
We research the crossroads where Generation Z members meet the workplace. As part of our work, we look at the…
26 January 2021 | 7 minute read
Insights -
A French in the land of danish well-being
Hygge is one of the most famous words in Danish, whose significance has been recognized internationally, for instance by the…
25 January 2021 | 5 minute read
The Salon -
The science of well-being in retail
Isabella Maggioni discusses the ongoing stream of research investigating how key aspects of the shopping experience impact shoppers’ overall sense…
21 January 2021 | 6 minute read
Insights -
“Why am I here?”: Rekindling Meaning & Work
What if “Commitment to Employee Well-being” was not a pretty headline in company brochures but at the strategic core of…
21 January 2021 | 5 minute read
Insights